TORUS Maps > GIS for the customers support department | GISware Integro

GIS for the customers support department

The major goal of TORUS Maps software platform is to facilitate support subscribers’ requests processing at telecom operator. TORUS Maps can be utilized by tiers 1 to 3 customers technical support, CEM and marketing departments.


Improve the quality of Responses

Maps for client support services
  • MTTR - Mean Time To Resolution
  • RCA - Root Cause Analysis
  • NPS - Net Promoter Score


Optimize support requests processing (CEM)

Maps for client support services
  • NOC - Network Operations Center


Smart Automatic Analyzer

Maps for client support services

Contacts

  • Tel: +7 (495) 725 08 78
  • Fax: +7 (495) 725 08 78
  • Email: query@gisw.ru
  • Time zone: UTC+03:00 (RTZ-2)

Address

  • GISware Integro
  • Country: Russia
  • 115280 Moscow
  • 4, Masterkova Street